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We guarantee your first visit
Our guarantee: your money-back if you are not satisfied
If you are unhappy with the quality of service or treatment you receive from an Physiotherapist, Osteopath or Chiropractor to whom we have referred you, we will refund the fee you paid the practitioner for your initial consultation.
We are confident that your appointment with the sports injury specialist to whom we refer you will meet your expectations because we listen very carefully to customer feedback and quickly exclude any practitioner receiving less than glowing reports from our referral database. All patients using this service are asked for feedback after their initial appointment and we take all the views expressed very seriously. This feedback enables us to continually improve the quality of service the Sports Injury Appointment Line provides to its customers.
Our high degree of confidence in the specialists with whom we work enables us to offer this guarantee without undue concern. If you have an unsatisfactory experience with an Osteopath, Physiotherapist or Chiropractor to whom we refer you, simply write to us explaining why you are unhappy and enclose a copy of your receipt from the treatment session. We will refund your fee without any quibbles.
Please email us at patient.feedback@appointmentline.co.uk with any comments on our service. To apply for our patient guarantee please write to us at Suite 24, Vicarage House, 58-60 Kensington Church St, London, W8 4DB with an explanation of why you would like to make a claim. In addition, please enclose your original receipt for your visit to the practitioner.